Feel Yachting d.o.o.
Cell: + 385 99 2165 500
Cell2: +385 91 3240 545
Tel: + 385 21 474 464
Fax: + 385 21 474 409
E-mail booking@feelyachting.com
Call us using Skype
Feel Yachting d.o.o.
Šoltanska 16
21000 Split
Croatia
VAT: HR-37894431186
MB: 01904108
ID code: HR-AB-21-060204369
Hrvatska poštanska banka
21000 Split
Swift cod: HPBZHR2X
IBAN: HR57 2390 0011 1009 9598 7
General Manager: Toni Furčić
Commercial court in Split: Tt-11/869-2
Subscribed capital: 2.650,00 EUR
In accordance with Article 21 of the Act on the Provision of Tourism Services (Official Gazette, Nos. 130/17, 25/19, 98/19, and 42/20), Feel Yachting d.o.o. publishes general information:
1) Company Name and Registered Office
Feel Yachting d.o.o., Nautical Tourism Agency
Šoltanska 16, 21000 Split, Croatia
2) Name and Surname of the Business Manager
Vanda Družić
3) Capacity in which he/she acts and the authorizations he/she holds
Permanent employee of the company, Business Manager of Feel Yachting d.o.o., responsible for the operation of the tourism agency in accordance with the provisions of the Act on the Provision of Tourism Services (Official Gazette No. 68/07).Authorized by the Certificate of Passed Professional Exam for Business Manager, University of Split, Faculty of Economics,Class: 602-14/17-02, Registration No.:2181-214-17-1221, Split 20.03.2017.
4) Email Address, Telephone and Fax Numbers, and Working Hours for Customer Contact
Email: booking@feelyachting.com
Tel.: +385 21 474 464
Working Hours: Monday – Friday 08:00-17:00
5) Court or Other Public Register Number in which the Tourist Agency is Registered and Details of the Register
Commercial Court in Split, Court Register – Register Entry with MBS 060204369
N7734 – Renting and Leasing of Water Transport Equipment
Company Number: 01904108
Ministry of Tourism – Register of Tourist Agencies – Number: .
6) Personal Identification Number or VAT Identification Number if the Company is Liable for Value Added Tax
OIB: 37894431186
VAT Identification Number: HR 37894431186
Identification Code: HR-AB-21-060204369
7) Details of the Competent Authority Supervising the Activities of the Tourist Agency
Ministry of Tourism – Independent Sector for Tourist Inspection
Trg maršala Tita 8 / I, 10000 Zagreb, Croatia
8) Clear Instructions on How to Submit Complaints and How Consumer Complaints are Resolved
NOTICE ON HOW TO SUBMIT CONSUMER COMPLAINTS
Pursuant to the provision of Article 6, item 3 of the Act on the Provision of Tourism Services (Official Gazette Nos. 130/17, 25/19, 98/19, 42/20, and 70/21) and Article 10 of the Consumer Protection Act (Official Gazette No. 41/14), the service user is allowed to submit a written complaint at the business premises to the address:
Feel Yachting d.o.o., Šoltanska 16, 21000 Split, Croatia
or via email: booking@feelyachting.com.
We will respond to the written complaint in writing within 15 days from the date of receipt of the complaint.
9) General Terms and Conditions
CHARTER FEE AND PAYMENT CONDITIONS
The charter fee includes the charter of a yacht with its equipment and full insurance for the yacht and crew during the charter period. Harbour dues out of domicile marina, fuel expenses, skipper, hostess and other extra services are not included in the charter fee.
The chartered yacht with complete equipment can be used only after the payment was regularly settled:
So that the booking becomes final, the Charterer undertakes to pay down payment on account of Charteree within the period of 5 days since Charter Contract or invoice is sent to the Charterer.
The charter fee includes the usage of the yacht during charter period. In starting marina Charterer will pay for all extra requested services (skipper, hostess, transport, jet-ski, windsurf, etc.), transit log and final cleaning.
SECURITY DEPOSIT
The security deposit has to be made in starting marina by the Charterer when taking over of the yacht. The security deposit can be made in cash, cheques or credit cards. The security deposit shall be refunded in its full amount unless the existence of damage or a defect on the yacht or the equipment is found during the takeover of the yacht, and unless there are no claims field or announced regarding the Charterer by third persons, that are connected to the usage of the yacht.
In the case of loss of or damage to the equipment, particular parts of the yacht or the yacht itself, Charteree shall retain the amount (a part or the whole deposit), which corresponds to the value of repair, acquisition and/or purchasing the equipment or particular part of the yacht.
In case the caused damage has the consequence that yacht cannot be further chartered, Charteree has the right to retain the amount corresponding to the loss of profit.
CHARTEREE OBLIGATION
The Charteree is obligated to hand-over at Charterer’s disposal completely equipped, faultless, clean and dry yacht with full fuel and water tanks in the agreed time and place with all valid documents of the yacht needed for rental.
If there is any reason that Charteree didn’t fulfill conditions mentioned above Charterer has right to ask for money refund, for the days he has not been using the yacht. Also if the Charteree cannot place the yacht at disposal at the agreed place 4 hours after the expiry of the period for the takeover, or provide another, at least identical or better characteristics, the Charterer has to right to give up the contract and demand the total amount of the charter fee or require the amount for as many days as he could not have disposed of the yacht.
The Charterer could demand only the amount of the charter fee; any other rights to indemnification are excluded.
In the case of damage or defect on the yacht or its equipment caused by the normal natural yacht consumption, the Charterer is obligated to inform the Charteree immediately. The Charteree is obligated to remove the damage upon notification.
If the Charteree removes the damage within 24 (twenty-four) hours, the Charterer has no right to require any reimbursement.
YACHT TAKEOVER
The Charterer will take over the yacht in agreed time and place. When taking over the yacht, the Charterer is obliged to check and carefully examine the condition of the yacht and its equipment according to the inventory list.
Any possible objections have to be made until the start of navigation. The possible covered defects on the yacht or its equipment, which couldn’t be known to the Charterer at the moment of the takeover, as well as defects which could arise after the takeover, do not give right to the Charterer to reduce the charter fee.
If the Charterer fails to takeover the yacht within 48 hours, the Charteree is authorized to give up the contract.
The Charteree reserve the right not to hand over the yacht if in the judgment of their representatives the Charterer is not competent for any reason to operate the yacht, or to give the instructions on the Charterer’s expense.
CHARTERER’S OBLIGATION
After taking possession of the yacht, the Charterer shall bear on his account all coast of the daily berth in the port, or in marina, cost of fuel, oil, water, cleaning and all other necessities, as well as eliminating all damages and defects, which can appear while the yacht is under charterer’s responsibility and which are not results of normal natural yacht consumption, provided the Charterer has previously reached an agreement with Charteree regarding technical justifiability of the repairs that are to be made.
The Charterer is obliged to sail with in the Croatian territorial waters. For leaving Croatian territorial water the Charterer is obligated to ask the Charteree a special permission and certificate.
The Charterer undertakes to respect custom and other regulations and rules, to take care of the yacht and its equipment and navigate it carefully and according to the rules of a good navigator and sail only during safe weather conditions and good visibility.
The Charterer, or skipper, declares undoubtedly that he disposes of all necessary navigational skills and that he possesses the valid license necessary for the navigation at the open sea and the radio phone certificate, which have to be presented to the Charteree.
The Charterer undertakes and states that he shall not sub charter the yacht or rent it to the third person, that he shall not participate in regattas nor yacht races, that he shall not use the yacht for commercial purposes, professional or night fishing, sailing school or similar, that he shall not operate the yacht under influence of alcohol or narcotics, that he shall not be involved in towing of another yacht, that he shall not violate the public rules, orders, and laws that he shall not sail at night by unsafe weather.
Number of persons aboard is to correspond to the crew list. The Charterer assumes the responsibility for the consequences of non-observance to his obligations.
In the case of accident or damage the yacht or its equipment during the trip, the Charterer is obliged to inform the Charteree without deferral. The telephone numbers, which can be used for notifying the Charteree, are shown in the yacht documents.
The Charterer is obliged to inform the Charteree and the authorities in case the yacht or equipment is missing, if the further navigation is not possible or in case yacht was dispossessed of, prized or if further navigation was prohibited by state authorities or third parties. If the Charterer fails to hold on his obligations, he is considered entirely responsible for all the consequences for the Charteree and he guarantees for them.
The keeping of pets (dogs, cats, birds and similar) on the yacht is not allowed unless a previous agreement was reached in that regard.
The Charterer is obliged to check the oil level in the engine daily and take care of sails because they are not insured.
CHARTERER’S LIABILITY
For the damage caused by actions and failure of the Charterer for which Charteree is liable to the third party the Charterer is obligated to settle the damages to Charteree in their entirety, whether it is the case of material and/or legal expenses that resulted from such actions and failures.
The Charterer is explicitly liable for the yacht in case any official body confiscates it, due to inappropriate and illegal actions undertaken during the usage of the yacht within the charter period.
The charterer is obliged to pay all charges for failures made himself, for which Charteree has criminal and financial responsibility. The charterer is responsible for yacht being taken away by foreign state authorities because of illegal actions. In the case of damage or accident Charterer is obliged to write down a suitable report and to inform authorised bodies (harbour headquarters, police, doctors) and the Charteree in case of disappearance of the yacht, impossibility of operating the yacht, as well in case of state organs or third persons sizing or confiscating the yacht or imposing measures of sailing prohibition.
The Charterer shall not leave the port or the anchorage until the damage is eliminated from any vital part of the yacht, such as motor, set of sails, ropes, bilge pump(s), anchor winch, navigation lights, mariner’s compass, safety equipment and similar or if any of the mentioned devices is not in working order.
The Charterer shall not leave the port or the anchorage without sufficient fuel supply and when weather conditions or condition of the yacht or his crew are unsafe or uncertain in general.
THE RETURN OF THE YACHT
The Charterer is obliged to return the yacht in agreed time and place tidied without the crew and their luggage.
In that time is including the physical take over lasting for an hour. The yacht should be returned with full fuel tank.
If the disembarkation is not possible at the stated time and place for any reason, the Charteree must be informed to give further instructions. The Charterer bears all the charges of the Charteree that result from the overdue caused by bad weather.
Therefore, it is recommended to return the yacht in the marina the night before the Charter contract termination date. If the returning of the yacht is later that stated in this Charter contract, the Charterer shall settle:
Delay can’t be justified by bad weather conditions.
The Charterer is obliged to report the founded defect and damages if any. The damages of the underwater part are subject to the inspection of the yacht (its lifting) for which the Charterer bears the expenses. The Charterer is responsible for returning the all documents of the yacht (permit, registration, concession, etc.) as well as other supplements from the ship’s papers file (list of Harbor master’s offices and similar). Until the moment yacht is regularly checked out it is consider used by the Charterer.
INSURANCE
The insurance is determined by the terms defined by the insurer with which yacht is insured. The yacht is insured against third person damages and fully insured for all the damages resulting from force majored up to the registered amount of the value of the yachts for the risks according to the insurance policy. The yacht crew is insured. The terms under which the yacht is insured form are an integral part of this Contract and shall be delivered to the Charterer when taking over the yacht.
In the case of some bigger maritime crashes, as well as of those where the other boats are involved, the Charterer is obliged to report immediately the case to the authorized harbour-master’s office and record in a protocol (the course of events, estimation of a damage) for the insurance company. The Charterer is also obliged to report the Chareteree’s office. The damage covered by insurance and by insurance policy, which has not been reported to Charteree without deferral, shall not be acknowledged.
In the case stated in the previous paragraph, the Charterer is personally liable for all the damages as the result of not reporting or late damage reporting.
If damage occurs during the cruise and Charterer is not to be charged (due to normal exhaustion or in case of overdraft of the guarantee sum) he must receive permission (instruction), from the Charteree for an adequate repair. Insurance covers all the damages by franchise caused by weather or from the other natural disasters, but not the damages made on purpose. Charges for purpose made damages are not limited by deposit; Charterer must pay all expenses caused by damage made on purpose.
Insurance does not cover the damages on the sails and on the engine caused by the oil deficiency in the motor. Charterer bears the charges for these damages.
The insurance does not cover the personal belongings.
CONDITIONS OF CANCELLATION
If the Charterer for any reason is unable to take the possession of the yacht, he can, if previously agreed with the Charteree, find another person who shall instead of him undertake all rights and obligations deriving from this Contract. If a substitution for the Charterer can not be found Charteree shall retain:
If cancellation is due to objective reasons (death of family member, heavy injury, or other), the accepted deposit shall not be paid back, but the Charterer will give the yacht to the Charterer at his disposal for another free period or within another season.
COMPLAINTS
Only written complaints, signed by both parties on the occasion of the return of the yacht will be taken into consideration.
ARBITRATIONS
All the possible disagreements or disputes arising from/or in connection with Charter party will be tried to settle by peaceful agreement and consensually.
Eventual cases, which cannot be solved peacefully, will be under court’s jurisdiction in the Charteree’s residence.